Privacy Policy
Privacy Policy
Last updated: 6 March 2026
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or contact us regarding commercial property services.
We are committed to protecting your personal data and handling it responsibly and transparently in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
This policy applies to all users of our website and individuals who contact us in relation to commercial property enquiries.
2. Who We Are
Branch Associates Ltd is a commercial property agency operating in the United Kingdom.
Data Controller:
Mr Johnathan Branch – Branch Associates Ltd
Trafalgar House, 712 London Road, West Thurrock, RM20 3JT
jb@branchassociates.co.uk
01708 860 696
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
3. The Information We Collect
We may collect and process the following types of personal information:
Information you provide to us:
• Name
• Email address
• Telephone number
• Business name (if applicable)
• Property requirements and preferences
• Budget or financial parameters
• Any information you provide when contacting us
Information collected automatically
When you visit our website, we may collect:
• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Device information
• Website usage data
This information helps us improve our website and services.
4. How We Use Your Information
We use personal information for the following purposes:
• To respond to enquiries
• To match commercial properties with applicants
• To communicate about available properties
• To arrange viewings or provide property details
• To maintain records of property requirements
• To improve our services and website
• To comply with legal or regulatory obligations
We will only process personal data where we have a lawful basis to do so.
5. Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR:
Legitimate Interests
To match applicants with suitable commercial properties and provide relevant property opportunities.
Consent
Where you agree to receive marketing communications from us.
Legal Obligations
Where processing is necessary to comply with legal or regulatory requirements.
6. Sharing Your Information
We may share your personal information with:
• Property owners or landlords
• Property developers
• Professional advisors
• Service providers who support our business operations (such as IT or CRM providers)
• Regulatory or legal authorities where required
We only share information where necessary and ensure appropriate safeguards are in place.
We do not sell personal data to third parties.
7. Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
• Managing property enquiries
• Providing ongoing property matching services
• Complying with legal, regulatory, or accounting obligations
Where information is no longer required, it will be securely deleted or anonymised.
8. Data Security
We take appropriate technical and organisational measures to protect personal data against:
• Unauthorised access
• Loss or misuse
• Alteration or disclosure
However, no online system can be guaranteed to be completely secure.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to certain processing
• Request restriction of processing
• Request transfer of your data (data portability)
Requests can be made using the contact details in this policy.
10. Cookies
Our website may use cookies and similar technologies to improve functionality and user experience.
You can control or disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
12. Complaints
If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “last updated” date.